When we put in the dispute, even Navy Federal told us it would be highly unlikely we would get anything back. When I Googled it, one search result estimated our odds of getting all of our money back was around 10%.
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Last week, the events coordinator from the Heard Museum called me and said they were willing to offer us the venue at a discount. The discount was exactly what our deposit had been. So we could still have our vow renewal without losing anything.
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It’s baffling that vendors seem to think customers can make informed decisions when they have no idea what prices are reasonable for an item or service or even have a clear idea of what they want. But, of course, it’s in the best interest of the company if customers don’t research and never question their prices, options, or service.
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